Shipping Policy

Thank you for shopping with us. We are committed to providing a clear, reliable, and customer-friendly shipping experience. This Shipping Policy explains how we process, ship, and deliver orders, what you can expect after placing an order, and how we handle shipping-related questions. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

We currently offer free worldwide shipping on every order. There is no minimum order requirement to qualify for free shipping. Whether you are ordering one item or multiple items, your order will be shipped free of charge. We believe that hydration should be accessible, and that means removing unnecessary shipping costs for our customers.

All prices on our website are listed in USD. When you place an order, the price you see at checkout is the price you pay for the products, subject to any applicable payment processing requirements. We cover applicable taxes and duties related to your order. You do not need to pay additional fees for taxes or duties. We want your shopping experience to be transparent and predictable. There should be no surprise charges at delivery.

After you place an order, our team begins processing it as quickly as possible. Orders are typically dispatched within one to three days. Dispatch means that your order has been prepared, packed, and handed over to the shipping carrier. Once your order has been dispatched, you will receive a confirmation and, where available, tracking information. Please note that dispatch time is different from delivery time. Dispatch refers to the time it takes us to prepare and send your order. Delivery refers to the time it takes for the carrier to bring your order to your address.

Estimated delivery time is six to twelve days after dispatch. This is an estimate, not a guarantee. Delivery times can vary depending on your location, carrier operations, customs processing, weather conditions, peak seasons, holidays, and other factors beyond our control. While we work hard to ensure timely delivery, we cannot guarantee an exact delivery date. We appreciate your patience and understanding.

We ship to many locations worldwide. If your location is available at checkout, you can place an order. If you do not see your location as an available shipping destination, please contact us through the Contact page for further assistance. We are always working to expand our shipping coverage and improve our service.

Once your order has been dispatched, it may be handled by one or more carriers. Tracking information may be provided when available. Tracking updates may take time to appear. If tracking information is not immediately available, please allow time for the carrier to update its system. If you have questions about tracking, please contact us through the Contact page and we will do our best to assist you.

We are responsible for applicable taxes and duties associated with your order. You should not receive an additional bill for taxes or duties. If you are contacted by a carrier or authority regarding a fee that you believe should not apply, please contact us through the Contact page so we can review the matter. We are committed to honoring our commitment that you do not bear extra fees for taxes or duties.

If an order is delayed, lost, or marked as delivered but not received, please contact us through the Contact page. We will review the situation and work with the carrier where possible. Each situation is unique, and we will make reasonable efforts to help resolve the issue. Please note that delivery confirmation from the carrier is often required before we can take certain actions. We may ask you to check with neighbors, building management, or local pickup locations before treating a package as lost.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. If your order has not yet been dispatched, we may be able to update the address. If your order has already been dispatched, we may not be able to change the address. In such cases, the carrier may return the package to us or deliver it to the address provided. If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment or another resolution. Additional shipping costs may apply in some cases, but we will communicate clearly with you before taking any action.

If you refuse a package or fail to receive it after delivery attempts, the carrier may return it to us. We may contact you to discuss options. Depending on the circumstances, we may be able to reship the order or issue a refund in accordance with our policies. Any costs incurred due to refusal or failed delivery may be deducted from a refund where permitted.

If you order multiple items, they may be shipped together or separately. If items are shipped separately, you may receive multiple tracking numbers. This is normal and does not affect your free shipping benefit. We may also use different carriers for different parts of an order. We reserve the right to choose the most appropriate shipping method and carrier for your order.

During peak seasons, holidays, promotional events, or unusual circumstances, dispatch and delivery times may be longer than usual. We will do our best to communicate any significant delays. We appreciate your patience during busy periods. If you have a time-sensitive order, please contact us through the Contact page before placing your order so we can provide guidance.

If you have not received your order within the estimated delivery window, please contact us through the Contact page. We will review your order details, tracking information, and delivery status. In many cases, we can help locate the package or provide next steps. If a package is confirmed lost by the carrier, we will work with you to find a fair solution, which may include reshipment or refund, depending on the circumstances and our policies.

We are not responsible for delays caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, carrier disruptions, customs delays, government actions, or other force majeure events. We will make reasonable efforts to keep you informed and to resolve issues as quickly as possible.

By placing an order, you acknowledge and agree that shipping times are estimates, that free worldwide shipping is provided on all orders, that taxes and duties are covered by us, that all prices are in USD, and that you will contact us through the Contact page for any shipping-related questions. You also agree to provide accurate and complete shipping information. If you have any questions about this Shipping Policy, please contact us through the Contact page.